Due to hygienic reasons we do NOT except returns of one pieces and knicker and thong bottoms.

All other items can be returned within 14 days from the delivery of your order.

To request your refund please email: info@mobellathelabel.com with the subject heading Refund. Please include your full name and order number within the email.

Please place the items you wish to return in your original order box or bag. Kindly ensure that the products have all their packaging and accessories. The tags and seal should be intact and the return box must be safely sealed.

Before requesting a return please make sure the products comply with the following conditions:

• The products must be unused in their original condition, with all tags and the security seal still attached. Any special packaging and accessories mustn't be included. Incomplete, damaged or altered items and packaging will not be accepted
• Your return must be requested within 14 days from delivery date of the order
• The parcel must be shipped back within 5 days of your return authorisation

Once we have verified the condition of the item(s) we will then accept the return and process the refund. Verification of the item(s) can take 2-3 business days.

Your refund will be issued once your return request has been accepted. Your refund will be credited directly to the card or PayPal account used for the original purchase. Please not that shipping fees are none refundable and will not be included in the total amount of your order which is refunded.

You should receive the credit within one week of your refund confirmation email. Exact timing will depend on banking procedures.